What to Expect: Your First 30 Days in Chandler

How a New Engagement Starts

After 22 years, we have run enough first-month situations to know where things go wrong. The problems are almost always in the transition: incomplete handover of scope, crews that do not know which restrooms belong to which tenants, or a frequency mismatch between what was quoted and what is actually needed. Our process is designed to prevent those failures.

Step 1: Property Walkthrough

We schedule a walkthrough of the property before writing any numbers. For a standard East Valley office building this takes 30–60 minutes. We are documenting restroom count, floor count, elevator count, lobby configuration, and any tenant-specific access requirements. We note the existing consumable situation, the cleaning standards written into your tenant leases, and any areas that prior vendors have historically missed.

Step 2: Written Scope of Work

You receive a written scope document before any contract is signed. The scope identifies every area to be cleaned, the frequency, the specific tasks in each area, the consumables included, and the service window. This document is what you use for CAM reconciliation and what we use to brief the crew. If it is not in the scope, it is not included.

Step 3: Crew Assignment

We assign a named lead for your building. The lead is accountable for the program results and is the person you call when something is wrong. This is not a call center — if you call during business hours, the lead or a supervisor picks up.

Step 4: First Clean

The first clean is supervised. We do not send a crew to a new building unsupervised on day one. The supervisor walks the scope with the crew before the clean starts and inspects after it is finished.

Step 5: 30-Day Check-In

At 30 days we schedule a phone call or brief walkthrough with you to identify any scope adjustments. Most programs need minor calibration after the first month — a restroom that is heavier traffic than expected, a lobby that gets cleaned after a window we weren't accounting for. We make those adjustments without a contract renegotiation.

Response Time Commitment

Issues reported during business hours (Mon–Fri 8:30am–5:00pm) receive a same-day response. Issues reported after hours receive a response by 9am the next business day. The phone number is (866) 958-8773.