Not all commercial cleaning programs are the same, and what's included in a quote varies between vendors. Before signing anything, you should know exactly what tasks are -- and aren't -- part of a standard program.
Standard Inclusions
- Common area floor care: vacuuming and mopping of lobbies, corridors, and stairwells
- Shared restroom cleaning: toilets, sinks, mirrors, and floors scrubbed and disinfected; consumables restocked
- Trash removal: common area bins emptied and relined
- Surface dusting: ledges, directory boards, and common furniture
- Glass and mirrors: interior entry glass and partitions
- Elevator cabs and stairwells: floors and touch surfaces cleaned
Common Add-Ons (Usually Priced Separately)
- Carpet steam cleaning or extraction
- Floor stripping, waxing, and buffing
- Exterior window washing
- High dusting (light fixtures, vents, top of shelving)
- Post-construction or turnover cleanup
- Day porter coverage during business hours
What to Ask Your Vendor
When reviewing a quote, ask the vendor to walk you through every task they will and won't perform in your building. Request a written scope-of-work document rather than a verbal agreement -- it protects you if quality ever falls short and gives you a clear basis for evaluating performance.
Customization Is Standard
A good commercial cleaning vendor will tailor the program to your building's actual configuration -- a mechanical room that should never be entered, a lobby used only during business hours, or a tenant mix with specific requirements. Tell your vendor, and a well-structured contract should reflect it.
Compare exactly what would be included for your building.
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